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Emails is the shared inbox for outbound and inbound email threads tracked by Zeno. Use it to see what’s been sent, what got a reply, and which record the conversation belongs to.

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Where it lives

Open Emails from More in the sidebar. It is available across modules.

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Folders

  • Inbox — incoming threads, grouped by conversation
  • Outbox — outgoing messages queued for send
  • Sent — delivered messages
  • Templates — reusable email bodies you can drop into a compose form

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Inbox

The inbox shows conversation threads, not individual messages. Each row includes:
  • Contact — sender name (or contact role if unknown)
  • Subject
  • Unread status
  • Message count
  • Linked entity type
  • Last activity date
Filter by read status, search by content, and open any thread to read the full conversation.

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What shows up here

Threads here include:
  • estimate and invoice emails
  • vendor compliance emails
  • customer and vendor follow-up threads
Email history also appears on related records; Emails is the global list.