Tell us what happened
A real person reads every message. We’re a small team, so you get an answer from someone who can change the software rather than from a queue.
Email us
[email protected]Weekdays, US Eastern. During the beta we answer bug reports first, if something is wrong we would much rather hear it than not.
Using Zeno for QuickBooks Desktop?
Most install problems are one of a handful of things, and the docs name them. A chat client may need a proper quit-and-reopen before it sees the tools, or the QuickBooks approval prompt waiting behind the QuickBooks window.
If you write in about an install, send these and we can usually answer in one reply instead of four:
register-summary.txtfrom%LOCALAPPDATA%\Programs\Zeno\qb-mcp\. it says which chat clients were connected- The newest file from
logs\in that same folder - Your QuickBooks edition and year, and which chat client you use
Licences, invoices, and moving a seat
Lost your key, or moving a licence to a different workstation? Write to [email protected] with the machine id from the console’s Licence tab. If you still have the link from your purchase email, the retrieval page will hand you the key again without waiting on us.
Looking for sales or a demo instead? Contact us.