Zeno comes to auto glass
Our first vertical with no real-estate DNA: an EDI inbox over GlassBiller, NAGS/GLAXIS parts ordering, per-shop vendor warehouses, nightly Square payout reconciliation, and well-timed review SMS.
Zeno started in real estate: property managers, developers, contractors. Underneath all of it is a general ledger with industry-shaped workflows on top, and that combination travels. So we took Zeno into a different industry. The Glass module is built for auto-glass shops.
Auto glass is a deceptively complicated business. One windshield job touches an insurance carrier, a third-party administrator, an EDI claims network, a parts distributor, a mobile technician, and a payment processor. The shop owner is expected to keep all of it straight.
An EDI inbox for insurance claims
Most auto-glass revenue comes through insurance, submitted over EDI. Zeno reads the live EDI queue from GlassBiller, the system many shops already run, and presents it as an inbox. A shop running several locations sees every location’s claims in one view, with a validation checklist that runs before submission, a one-click submit, and a Paid tab showing what has come back. Checking where a claim stands no longer means bouncing between portals.
Parts ordering against GLAXIS and NAGS
Pricing and ordering glass means living in the NAGS catalog and the GLAXIS network. Both are on the job page. Search NAGS parts, check per-shop vendor availability, filter to a specific distributor’s warehouse such as Mygrant, and build a cart without leaving Zeno. Each shop sets its own default warehouse per vendor, and credentials live in settings.
Payments and payouts, reconciled
Glass jobs take payment through Square. Payouts sync to Zeno each night and reconcile against the bank side, including the case where one deposit covers several shops. Zeno merges those into a single bank-side transaction, so the reconciliation foots.
The small stuff that runs a shop
- Full-text job search across every job and identifier
- Per-invoice paid status with shareable payment links
- A clickable status pill on each job, with a transition menu behind it
- A daily review-request SMS at 6 PM, so a customer gets one well-timed ask
The first vertical without real estate in it
Glass is the first Zeno vertical with no real-estate DNA in it. Building it took a workflow layer on top of the ledger and document pipeline that were already there, which is the answer to whether the platform generalizes. An AI intake assistant and rate-card pricing are both close behind.
If you run an auto-glass shop, or know someone who does, we’d love to talk: [email protected].