> ## Documentation Index
> Fetch the complete documentation index at: https://zenorent.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments & Credits

> Record rent payments, apply them to invoices, and manage tenant credits.

Every payment a tenant makes is either scanned through the [Inbox](https://zenorent.com/docs/workflow/inbox.md) or recorded manually here. Payments don't auto-apply to invoices — you choose which invoices they pay down, which gives you control over edge cases like overpayments and split months.

## Recording a payment

Scanned rent checks create the payment automatically on approval. For anything else — Zelle, cash, ACH, Venmo — use **Add Payment** on the Payments page.

Fill in tenant, amount, date, method (Check, Cash, Money Order, Zelle, ACH, Credit Card), check number if any, and a memo. Attach a file (screenshot, receipt) if you want it stored against the record.

Attached files on manual payments go straight to the tenant's rent-checks folder — no AI step.

## Applying to invoices

Open a payment and click **Apply to Invoice**. Pick an invoice from the tenant's open invoices; the dropdown shows each with its period and remaining balance. The amount defaults to the lesser of the payment's unapplied amount or the invoice's balance.

A single payment can be split across multiple invoices. Apply as many times as you need until the payment's **Unapplied** amount reaches zero.

To undo an application, open the invoice and click **Remove** on the line in **Payments Applied**.

## Credits

Credits reduce what a tenant owes without being a payment. Zeno creates them two ways:

1. **Overpayments** — when a payment exceeds the invoice balance, the extra becomes a credit automatically.
2. **Credit memos** — manually issued for rent concessions, error corrections, refunds, late-fee waivers, or goodwill.

### Creating a credit memo

**New Credit Memo** under Rental. Select the tenant, enter the amount, pick a reason, and save. The memo has the same [lifecycle](https://zenorent.com/docs/concepts.md#document-lifecycle) as an invoice: Draft → Issued → Partial → Paid → Void. Only drafts can be deleted.

### Applying a credit

From the credit memo detail page, click **Apply**. Select one or more open invoices and split the credit across them. As the memo is applied, its status moves from Issued → Partial → Paid.

Credits and payments are interchangeable on the invoice side — both reduce the balance and show in the invoice's application history.

## Payment plans (stipulations)

For tenants with arrears or court-ordered payment schedules, use **+ Add payment plan** in the tenant's Eviction section. See [Properties & Tenants](https://zenorent.com/docs/management/properties-and-tenants.md#evictions).

## QuickBooks

Payments sync to QuickBooks as Receive Payment transactions once the tenant is linked. Edits to a synced payment — date, check number, memo, method, or invoice applications — queue automatically for the next Web Connector cycle. See [QuickBooks Integration](https://zenorent.com/docs/integrations/quickbooks.md).


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